Framework is issuing partial refunds to some customers who preordered the Laptop 13 Pro, after securing a limited quantity of lower-cost memory modules. The company said it found Micron 32GB and 64GB LPCAMM2 RAM at a reduced price and is passing those savings on to existing buyers. This applies to preorders that already shipped with the higher memory pricing, as well as a subset of pending orders.
The refund covers the difference between the price customers paid and the new, lower cost for the RAM. Framework previously raised memory prices in July due to the ongoing component shortage, and the company describes this move as a rare, positive update in that environment. It added that while the new costs are still above the original pre-order launch baseline, they are lower than the last price adjustment that set current rates for new preorders.
For pending preorders through Batch 10 that have memory configured at the higher pricing, Framework is adjusting the total price. Customers in those batches also have the option to upgrade their RAM configuration at the lower cost. The company said it is committed to passing on savings whenever possible to keep computers accessible amid current market conditions.
If any of the discounted memory remains after covering those groups, Framework will offer it next to customers in the remaining Laptop 13 Pro preorder batches. Only after that would new preorders become eligible for the lower RAM price. The company is currently taking orders for Batch 20, according to the product’s configuration page.
Framework has also published a form for customers who purchased the laptop’s DIY Edition, allowing them to request a switch to the new RAM configuration at the reduced price. The company did not specify how much lower the new memory cost is in absolute terms, nor did it state the exact size of the limited quantity it secured. It also noted that these cost reductions do not return pricing to the levels originally offered at the start of preorders.
The news comes as the broader memory market faces price pressure, with recent reports indicating that Intel CPUs are expected to see a 10 percent price increase in October. Other coverage has linked rising memory costs to higher consumer prices across devices, including smartphones. Framework’s move targets only the Laptop 13 Pro and its available memory configurations, not its other products.
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